This Privacy Policy explains how SkillBid (“SkillBid,” “we,” “us,” or “our”) collects, uses, stores, discloses, and protects information relating to users of the SkillBid platform, website, applications, and related services (collectively, the “Platform”). By accessing or using the Platform, you acknowledge that your information may be processed in accordance with this Privacy Policy, our Terms & Conditions, and where applicable, our Refund Policy.
We are committed to handling personal information responsibly and in a manner consistent with platform security, contractual obligations, lawful compliance requirements, and the proper operation of SkillBid as a professional marketplace.
1. Information We Collect
We may collect information you provide directly, information generated through your use of the Platform, and certain technical information collected automatically.
- Account information: including your name, email address, phone number, username, profile details, location, skills, and account preferences.
- Identity and verification information: where required for trust, safety, compliance, payout, or payment partner requirements, we may collect identification details, verification records, or supporting documents.
- Transaction information: including contract amounts, bids, milestone values, escrow status, payout status, fees, payment references, timestamps, and related records.
- Payment-related data: we may store limited payment metadata such as processor references, tokenized authorization data, wallet identifiers, transfer references, and card descriptors such as brand and last four digits. We do not store full card numbers or card verification values (CVV).
- Communication data: including support messages, dispute communications, attachments, uploaded files, evidence, reviews, and interactions between users conducted through the Platform.
- Technical and usage data: including IP address, browser type, device identifiers, operating system details, cookies, session data, log records, analytics events, and security signals.
2. How We Use Information
We use collected information only as reasonably necessary to operate, improve, secure, and administer the Platform and its related services.
- To create, maintain, and manage user accounts and platform profiles.
- To facilitate bids, contracts, escrow arrangements, milestone releases, refunds, withdrawals, and payout workflows.
- To provide customer support, resolve disputes, review evidence, and enforce platform rules and contractual obligations.
- To monitor, detect, investigate, and prevent fraud, abuse, unauthorized access, chargebacks, platform manipulation, and other security incidents.
- To improve system functionality, reliability, analytics, debugging, service quality, and user experience.
- To comply with legal obligations, regulatory expectations, court orders, lawful requests, tax obligations, audit requirements, and payment partner rules.
3. How We Share Information
SkillBid does not sell personal information as a commercial data broker. However, we may disclose limited information where such disclosure is necessary for legitimate platform operation, compliance, or protection of rights and safety.
- With payment processors: where necessary to process payments, payouts, refunds, identity checks, fraud reviews, and compliance procedures.
- With service providers: such as hosting, infrastructure, analytics, communication, security, verification, and support partners acting under appropriate confidentiality and service obligations.
- With legal authorities: where required by applicable law, lawful request, subpoena, court order, regulatory process, or where disclosure is reasonably necessary to protect the Platform, users, or the public.
- In connection with enforcement: where disclosure is necessary to investigate fraud, chargebacks, policy violations, abusive conduct, contractual breaches, or unlawful platform activity.
4. Cookies and Similar Technologies
We use cookies, session tools, and similar technologies for login persistence, authentication, fraud prevention, traffic analysis, platform performance, and essential functionality. You may manage certain cookie preferences through your browser or device settings, but disabling some technologies may affect the availability, security, or proper functioning of parts of the Platform.
5. Data Retention
We retain information for as long as reasonably necessary to provide the Platform, maintain records, resolve disputes, enforce agreements, prevent fraud, comply with legal and financial obligations, and satisfy operational or audit requirements. Retention periods may vary depending on the type of information, the nature of the transaction, applicable law, and ongoing compliance obligations.
6. User Rights and Account Controls
Subject to applicable law and operational limitations, users may request access to certain information, correction of inaccurate records, deletion of eligible data, or closure of their account. Certain records may nevertheless be retained where required for fraud prevention, legal compliance, payment reconciliation, contractual enforcement, tax reporting, or dispute management.
For account deletion or closure-related requests, please review our Account Deletion Policy where available, or contact support directly.
7. Data Security
SkillBid implements reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction. Notwithstanding these measures, no method of data transmission, storage, or internet-based system can be guaranteed to be completely secure. Accordingly, we do not warrant or guarantee absolute security.
8. International Data Transfers
Because SkillBid may rely on infrastructure, processors, or service providers operating in multiple jurisdictions, information may be transferred to, stored in, or processed outside your country or region of residence. By using the Platform, you acknowledge that such transfers may occur where reasonably necessary for service delivery, payment operations, security, or legal compliance, subject to applicable safeguards and operational controls.
9. Changes to This Privacy Policy
We may amend or update this Privacy Policy from time to time to reflect changes in law, platform functionality, security practice, payment workflows, or operational requirements. Any revised version becomes effective upon posting unless a different date is stated. Continued access to or use of the Platform after such updates constitutes acknowledgment of the revised Privacy Policy.
10. Contact Us
For privacy-related inquiries, account requests, or policy questions, contact us at support@myskillbid.com.
You may also review our Terms & Conditions and Refund Policy for additional information about contractual use of the Platform, payments, disputes, and user responsibilities.